Terms and Conditions Update For COVID-19.

18th March 2020
Update regarding COVID-19 and event cancellations

To my lovely brides, I understand that right now is an unprecedented, uncertain and unsettling time with ever evolving information and decisions to make. I would like to reassure you of my terms and conditions as I expect you may be reading this if you have already booked with me and/or paid a deposit and would like to know where you stand should you need to reschedule or cancel your bookings with me. I haven’t changed my T’s and C’s and they are outlined clearly but importantly, please be reassured that I will work with you to come to a resolution that works for us both. I don’t wish to add to the inevitable stress you will be facing and so please, get in touch if you have any questions or concerns. If you have already paid a deposit to reserve your event date and trial, this is non-refundable but hopefully we can reschedule based on availability and any new plans you make and the deposit will simply be applied to the new dates (i.e. no additional payments).

I have already had to move some bookings and I will not be charging extra to do this, I will simply transfer your booking if the dates permit and do all I can to make it work. From a practical point of view, I have always operated to the highest standards with my kit cleanliness and hygiene and I will continue to do so. You can also be assured that I am a socially responsible person and if I do not feel well, I will do my best to make rearrangements but most importantly, I will not put my clients at any risk.

Terms and Conditions


The client: The recipient of the service and name listed on the booking form

The Makeup Artist: Kirstie Barton-Grimley

The Agreement: The agreement that exists between the client and Kirstie Barton-Grimley Makeup Artist to provide the services for the agreed fee.

The fee: the amount payable by the client to the Makeup Artist for the agreed services.


2.Booking Fee

Bridal Parties:

  • If the client wishes to secure their wedding date, a £50 non refundable booking fee is required to confirm the date and is redeemable against your final balance . It is advisable to secure your booking as soon as you can. I work on a ‘first come first served’ basis, whilst I may have informed you about my availability, your booking will not be confirmed or date held until the booking fee is paid.
  • A confirmation email will be sent to confirm and reserve the booking when the booking fee payment is received.

Special Occasion Makeup:

  • A booking fee of £15 per person is required for special occasion makeup to secure an appointment. The appointment will be confirmed on receipt of the booking fee being paid.The final balance is due on or before your appointment
  • The booking fee is non-refundable.



  • Payment is accepted by cash or bank transfer.
  • Please use your full name as a reference for bank transfers, so that payments can be appropriately assigned.
  • The final balance is due for payment no later than 14 days of your wedding date.
  • Any last minute bookings (e.g. with 14 days or less until the date of your wedding) is payable in full up front to secure your booking.



  • In the event that the client cancels the booking fee will not be refunded.
  • Weddings :- Cancellation of booking must be made in writing at least 60 days before the wedding date, after this time 50% of the existing balance will be due. If cancellation is made within 30 days of the wedding date then 100% of the balance due is required. All fees paid before this via deposit or mid term balance are non refundable
  •  In the unlikely event that the Makeup Artist cancels, as much advance notice as possible will be given to the client and every effort will be made to find a replacement Makeup Artist. If no replacement can be found then all monies paid in advance by the client to the Makeup Artist will be refunded with exception of the payment for a bridal trial.
  • If the booking is directly affected by circumstances beyond the control of the Makeup Artist including but not limited to weather conditions, safety reasons, where possible the Makeup Artist will endeavour to rectify such situations, however , no compensation will be offered on the Makeup Artist’s part. It is advised that the client takes out wedding  / event insurance to cover these situations.
  •  If the client needs to change the date of  the event or wedding the Makeup Artist will do her best to accommodate this where possible and the client’s payment will be transferred to the new date.  If the new date is unavailable then the booking  will be cancelled and the cancellation process, as stated above, will apply.  The Makeup Artist will try to find the client another Makeup Artist who is available on the new date , however, this cannot be guaranteed.
  • Special Occasion Makeup: A cancellation within 24 hours of the appointment is chargeable in full. If the client cancels 7 days or more before the appointment, then the appointment can be rearranged.
  • The Makeup Artist reserves the right to insist on a minimum bridal booking party size during busy months and Saturdays.


5.Client Responsibilities

  • The client shall inform the Makeup Artist of any skin conditions, sensitivities or allergies prior to application. All details are treated as confidential. A sample test of a product may be performed on the skin to test a reaction. The client agrees to release the makeup artist from liability for any skin complications due to allergic reactions.
  • The Makeup Artist reserves the right to refuse service to the client or members of the party for, but not limited to infectious conditions or any abusive and threatening behaviour.



  • With the client’s consent, the Makeup Artist would like to take photos to increase the Makeup Artist’s portfolio. These may be used on the Makeup Artist’s website and social media pages for future clients to view.  Consent for photos is obtained on the booking form at the bridal trial. The client can withdraw their consent at any time.


7.Data Protection

  • Please read the privacy policy carefully as it explains practices regarding the personal data collected from the client, or that the client provides to Kirstie Barton-Grimley, Makeup Artist and how the data will be processed.
  • Any information provided by the client (e.g. name, telephone number, address) will be treated as confidential. This information is securely stored and is in accordance with the Data Protection Act 1998 and in line with the principles of the General Data Protection Regulation (GDPR).



  • If the venue is more than a 10 mile radius from the Makeup Artist’s  base an additional charge of 50p per mile will be incurred.
  • Parking expenses will be added to the booking if travelling to a location with no free parking.
  • If travelling over an hour an additional charge may be incurred for loss of earnings.



The Makeup Artist is not liable for any suppliers that she recommends. The Makeup Artist has public liability cover and is insured.


By financially securing your deposit or signing the booking form the client accepts these terms and conditions.